Patient Care
Reassuring a Patient
Écoutez le texte du cours.
🎧 Read/Listen first
You are a psychologist. You talk to your patient on the phone. You say, "Hello! How are you today?" You listen to your patient. You say, "I understand. You are feeling anxious. That is okay. You can relax. I am here to help you." You remind them to breathe and take their time. You say, "You are not alone. We will work together."
⚡ Learning goals
- Understand how to reassure a patient
- Learn key phrases for phone calls
- Practice speaking about feelings
🔑 Key language
- I understand. I understand your feelings.
- You can relax. You can relax and breathe.
- I am here to help you. I am here to help you with your worries.
🌍 Global comprehension
AI writing analysis
Task: Write about how you can help someone feel better on the phone.
Use simple sentences and key phrases from the lesson.
Success criteria: Clear and simple sentences.
- understand
- relax
- help
- be
- can
- feel
✍️ Vocabulary
🧠 Flashcards interactives
Choisissez la bonne réponse, écoutez le modèle, puis répétez à voix haute.
⚙️ Rules & Grammar
🟣 Using 'I understand'
Rule:
Use 'I understand' to show you listen. It helps the patient feel heard. Example: 'I understand your feelings.'
- I understand your worries.
- I understand you are anxious.
- Say 'I don't understand.' → Say 'I understand.'
- Not listen to the patient. → Listen carefully.
🟣 Using 'You can relax'
Rule:
Use 'You can relax' to help the patient feel calm. It shows support. Example: 'You can relax and breathe.'
- You can relax now.
- You can take your time.
- Say 'You cannot relax.' → Say 'You can relax.'
- Use complex words. → Use simple words.
🟣 Using 'I am here to help you'
Rule:
Use 'I am here to help you' to show support. It makes the patient feel safe. Example: 'I am here to help you with your worries.'
- I am here for you.
- I am here to listen.
- Say 'I am not here.' → Say 'I am here.'
- Use unclear language. → Use clear language.
🟣 Using simple phrases
Rule:
Use simple phrases to communicate clearly. Short sentences are better. Example: 'You are not alone.'
- You can talk to me.
- We will work together.
- Use long sentences. → Use short sentences.
- Use difficult words. → Use easy words.
🧩 Guided practice
Mini-dialogue:
Psychologist: Hello! How are you today? Patient: I feel anxious. Psychologist: I understand. You can relax. I am here to help you.
Why this matters:
This language helps you support your patient.
Verb & Adjective Pack:
Use these phrases to reassure someone.
AI oral analysis
Oral task: Write a short message to help someone feel better.
Use phrases from the lesson.
Success criteria: Clear and simple sentences.
- understand
- relax
- help
- be
- can
- feel
🚀 Quick challenge
Listen to the model, repeat aloud, then retry to improve your score.
AI Conversation Mission
You are a psychologist on a call.
- Reassure the patient.
- Use simple phrases.
- Listen to their feelings.
Speak slowly and clearly.