Setting budget targets and reading a simple KPI dashboard CEFR: B2 Read/Listen first ⚡ Learning goals Set realistic percentage targets and read monthly figures. Make recommendations using appropriate modals. Explain what will happen if actions change. ✨ Key language Cut costs by twenty percent. “Cut costs by twenty percent.” We should switch four meetings to […]
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Solving a delivery issue and using a parcel locker code CEFR: B1 Read/Listen first ⚡ Learning goals State order and locker numbers clearly on the phone. Choose a delivery time window and confirm options. Use numbers in codes without confusion. ✨ Key language My order number is eighty‑three forty‑two. “My order number is eighty‑three forty‑two.”
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Dictating URLs and meeting IDs without errors CEFR: B2 Read/Listen first ⚡ Learning goals Spell, confirm, and correct information clearly over phone or email. Politely request repetition and clarify capital/lowercase, hyphens, and underscores. Check back important details like names, postcodes, and reference codes. ✨ Key language “Let me spell that for you…” “Let me spell
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Quoting reference numbers and serials accurately CEFR: B2 Read/Listen first ⚡ Learning goals Spell, confirm, and correct information clearly over phone or email. Politely request repetition and clarify capital/lowercase, hyphens, and underscores. Check back important details like names, postcodes, and reference codes. ✨ Key language “Let me spell that for you…” “Let me spell that
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Confirming delivery addresses and postcodes CEFR: B1 Read/Listen first ⚡ Learning goals Spell, confirm, and correct information clearly over phone or email. Politely request repetition and clarify capital/lowercase, hyphens, and underscores. Check back important details like names, postcodes, and reference codes. ✨ Key language “Let me spell that for you…” “Let me spell that for
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Spelling names and emails on the phone CEFR: B1 Read/Listen first ⚡ Learning goals Spell, confirm, and correct information clearly over phone or email. Politely request repetition and clarify capital/lowercase, hyphens, and underscores. Check back important details like names, postcodes, and reference codes. ✨ Key language “Let me spell that for you…” “Let me spell
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Pronouns He/She and Confirming Identity CEFR: A1 Read/Listen first ⚡ Learning goals Confirm a person’s name with You are Use he/she to refer to colleagues Give simple office directions ✨ Key language Are you + name? “Are you Mr Davis?” You are + name “Yes, you are Mr Davis” He/She is + role “He is
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Introduce Yourself and Your Company CEFR: A1 Read/Listen first ⚡ Learning goals Introduce yourself with name and job Say the company you are from Show a visitor to a meeting room ✨ Key language I’m + name, I work in + job “I’m Ana, I work in marketing” I’m from + company “I’m from Green
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Formal Greeting at Reception CEFR: A1 Read/Listen first ⚡ Learning goals Understand and use formal greetings at reception Ask for and give a name clearly Say where you are from in a company context ✨ Key language Hello, I’m + name “Hello, I’m Sam” Welcome to + place “Welcome to our office” I’m from +
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Introducing a colleague at reception CEFR: A2 Read/Listen first ⚡ Learning goals Introduce a colleague politely in a professional setting Say where someone works using a simple pattern Invite others to use informal address when appropriate ✨ Key language This is our new colleague “This is our new colleague from support.” They work at “They
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