A2

Demanding an explanation on the phone about a delay CEFR: A2 Read/Listen first ⚡ Learning goals Can ask a colleague to explain a delay on the phone. Can refer to missed calls and emails when speaking to a colleague. Can prepare for a conference call to solve a problem at work. ✨ Key language How […]

Business phone call: leaving a clear message CEFR: A2 Read/Listen first ⚡ Learning goals Can understand a short professional phone message about a meeting. Can leave a clear phone message with key details and a call-back request. Can rearrange a meeting time politely on the phone. ✨ Key language Could I leave a message? “Could

Ending a business phone call politely CEFR: A2 Read/Listen first ⚡ Learning goals Can confirm key details at the end of a business phone call. Can close a call politely and show gratitude to the other person. Can arrange a follow-up meeting and next steps on the phone. ✨ Key language Let me just go

Making a Phone Call: Getting Transferred CEFR: A2 Read/Listen first ⚡ Learning goals Can ask to speak to a specific person or department in a company. Can understand and use common phrases for being put on hold and transferred. Can handle problems such as a busy line or no reply during a business call. ✨

Stating the purpose of a business call and asking for clarification CEFR: A2 Read/Listen first ⚡ Learning goals Can understand the main idea of a short business phone call. Can state the purpose of a phone call using simple phrases. Can ask someone to repeat or clarify information on the phone. ✨ Key language The

Starting a Business Phone Call CEFR: A2 Read/Listen first ⚡ Learning goals Can start a polite business phone call with a receptionist. Can introduce themselves and their company clearly on the phone. Can ask to be connected to the right department or extension. ✨ Key language Good morning, how may I help you? “Good morning,

Touring Your Company Facilities CEFR: A2 Read/Listen first ⚡ Learning goals Can follow a short company introduction and tour plan for a factory visit. Can understand basic information about when a company was founded and how it has grown. Can recognise invitations to ask questions and practical advice during a company visit. ✨ Key language

Organizing a Business Trip for Visiting Colleagues CEFR: A2 Read/Listen first ⚡ Learning goals Can understand a short text about organizing a business trip for visitors. Can identify hotel facilities, amenities, and services in simple descriptions. Can talk about flight details and seat preferences using common expressions. ✨ Key language put together a trip “We

Describing Professional Activities at Work CEFR: A2 Read/Listen first ⚡ Learning goals Can understand a short text about a colleague's regular professional activities. Can describe own main tasks at work using common action verbs. Can talk about past projects and planned changes at work. ✨ Key language attend meetings with clients “I attend meetings with

Greeting a visitor in your company CEFR: A2 Read/Listen first ⚡ Learning goals Can greet a visitor politely at the office reception. Can make small talk about a business trip, traffic and weather. Can offer a drink and invite a visitor to wait comfortably. ✨ Key language Can I help you? “Good afternoon. Can I