Meeting New Customers

By /
Sales rep talking to new customers
CEFR: A2
Sales Training

Meeting New Customers



Écoutez le texte du cours.

🎧 Read/Listen first

As a sales representative, meeting new customers is important. You should greet them with a smile and introduce yourself. Ask them about their needs and listen carefully. It is good to show interest in their business. You can say, "How can I help you today?" or "What are your main challenges?" This helps build a good relationship. After the meeting, follow up with an email to thank them for their time. This shows you care about their business.

⚡ Learning goals

  • Learn how to greet customers
  • Practice asking questions
  • Understand follow-up importance

🔑 Key language

  • How can I help you today? Use this to ask about needs.
  • What are your main challenges? This shows you care.
  • Thank you for your time. Use this in a follow-up email.

🌍 Global comprehension

What should you do first when meeting a new customer?

What is a good question to ask customers?

After the meeting, you should send a ___ to thank them.

✍️ AI writing analysis

CEFR: A2Length: 3-5 sentences

Task: Write a short email to thank a customer after a meeting.

Use the phrases from the lesson.

Success criteria: Clear and polite email

Target vocabulary

  • greet
  • needs
  • thank
  • help
  • challenges
Grammar focus

  • simple present
  • questions
  • polite requests

✍️ Vocabulary

greetTo say hello to someone..
I greet my customers with a smile.
Repeat: Greet with a smile.
Défi rapide : Say hello to a friend.
needsWhat someone wants or requires..
Understanding their needs is important.
Repeat: Understand their needs.
Défi rapide : List your needs for today.
thankTo show gratitude..
I want to thank you for your help.
Repeat: Thank you very much.
Défi rapide : Say thank you to someone.
helpTo assist someone..
I can help you with your questions.
Repeat: I can help you.
Défi rapide : Ask for help with something.
challengesDifficulties or problems to solve..
Every business has its challenges.
Repeat: Face challenges together.
Défi rapide : Name a challenge you face.

🧠 Flashcards interactives

Choisissez la bonne réponse, écoutez le modèle, puis répétez à voix haute.

Chargement des flashcards interactives…

⚙️ Rules & Grammar

🟣 Using Questions

Rule:
Asking questions helps you understand customer needs. Use open questions like 'What do you need?' or 'How can I help you?'

Examples:

  • What are your main challenges?
  • How can I assist you today?
  • What products are you interested in?
Common pitfall + fix:

  • Using yes/no questions only → Use open questions instead.
  • Not listening to the answers → Take notes and respond.
✓Check your understanding
Which question is open?

✍Use the language
Complete: How can I ___ you today?

🟣 Showing Interest

Rule:
Show interest in the customer's business. This helps build a good relationship. You can say, 'Tell me more about your needs.'

Examples:

  • I would love to hear about your business.
  • What challenges do you face?
  • Can you explain your goals?
Common pitfall + fix:

  • Not asking follow-up questions → Always ask for more details.
  • Talking too much about yourself → Focus on the customer.
✓Check your understanding
What should you say to show interest?

✍Use the language
Complete: Can you ___ your needs?

🟣 Following Up

Rule:
After the meeting, always follow up with a thank you email. This shows you care about the customer.

Examples:

  • Thank you for your time today.
  • I appreciate your interest in our products.
  • It was great to meet you.
Common pitfall + fix:

  • Not sending a follow-up → Always send a thank you email.
  • Being too formal → Keep it friendly and simple.
✓Check your understanding
What should you include in a follow-up email?

✍Use the language
Complete: I appreciate your ___ in our products.

🟣 Using Polite Language

Rule:
Using polite language is important in sales. Always say 'please' and 'thank you' to show respect.

Examples:

  • Could you please tell me your name?
  • Thank you for your help.
  • I would appreciate your feedback.
Common pitfall + fix:

  • Being too direct → Use polite phrases.
  • Forgetting to say thank you → Always thank the customer.
✓Check your understanding
Which phrase is polite?

✍Use the language
Complete: Could you please ___ me your name?

🧩 Guided practice

Mini-dialogue:
Sales Rep: Hello! How can I help you today? Customer: I need some information about your products. Sales Rep: Sure! What are your main challenges? Customer: I want to improve my sales.

Why this matters:
This language helps you connect with customers and understand their needs.

Verb & Adjective Pack:
Use these phrases to build relationships and follow up.

Complete: I want to ___ you for your time.
Complete: What are your main ___?
Listen: How can I ___ you today?

🎙️ AI oral analysis

CEFR: A2Oral target: 3-5 sentences

Oral task: Write a short email to thank a customer after a meeting.

Use the phrases from the lesson.

Success criteria: Clear and polite email

Target vocabulary

  • greet
  • needs
  • thank
  • help
  • challenges
Grammar focus

  • simple present
  • questions
  • polite requests

🚀 Quick challenge

Listen to the model, repeat aloud, then retry to improve your score.

EASYSay how you greet a customer.
Model: Hello! How can I help you?
Use a friendly greeting.
MEDIUMAsk a customer about their needs.
Model: What are your main challenges?
Use an open question.
EASYThank a customer for their time.
Model: Thank you for your time today.
Be polite and clear.

AI Conversation Mission

Situation

You are a sales rep meeting a new customer.

Your mission
  • Greet the customer warmly.
  • Ask about their needs.
  • Thank them for their time.
Focus language
polite questionsexpressing gratitudeshowing interest
Communication tip

Use simple and friendly language.