B2

Digital Collaboration Tools at Work CEFR: B2 Read/Listen first ⚡ Learning goals Can describe how different digital tools are used in online meetings. Can explain a technical problem and the backup solution that was used. Can talk about routines and future plans for digital collaboration at work. ✨ Key language switch to another tool “We […]

Cybersecurity Basics: Using Your Work VPN CEFR: B2 Read/Listen first ⚡ Learning goals I can explain a simple cybersecurity incident at work. I can describe why a company uses a VPN to protect data. I can give basic advice about passwords and phishing emails. ✨ Key language There was a security alert on my account

Process Improvement & Lean Methods CEFR: B2 Read/Listen first ⚡ Learning goals Can describe a simple IT support process using clear steps and linking words. Can explain a recurring computer problem and its impact on time and stress. Can suggest small process improvements using checklists and basic lean ideas. ✨ Key language map the process

Quality Control & Quality Standards CEFR: B2 Read/Listen first ⚡ Learning goals Can describe key quality control steps on a production line. Can explain why following quality standards protects customers and the company. Can talk about past and future changes to quality procedures. ✨ Key language meet the quality standard “Our parts must meet the

Project Budgeting & Forecasting: Explaining Cost Changes CEFR: B2 Read/Listen first ⚡ Learning goals Can explain why a project budget is over or under the original forecast. Can describe past spending and its impact on the current project phase. Can suggest actions to reduce future costs and protect cash flow. ✨ Key language explain the

Quality Control & Safety Requirements CEFR: B2 Read/Listen first ⚡ Learning goals Can explain key steps in quality control and safety testing for technical equipment. Can describe non-conformities and risks using past and conditional forms. Can outline safety requirements and future test actions agreed with a customer. ✨ Key language follow the safety requirements “We

Explaining Technical Failures with New Equipment CEFR: B2 Read/Listen first ⚡ Learning goals Can explain a technical failure clearly to a non-technical client. Can describe past tests and current actions using past and present perfect forms. Can outline possible consequences and next steps using conditional sentences. ✨ Key language We discovered that… “We discovered that

Writing Clear Customer Support Messages CEFR: B2 Read/Listen first ⚡ Learning goals Can write a short support email that clearly explains a delivery problem. Can organise a message into logical steps so the customer can follow the solution. Can use polite, empathetic language to keep a frustrated customer calm. ✨ Key language We have already

Presenting a Clear Value Proposition CEFR: B2 Read/Listen first ⚡ Learning goals Can present a clear value proposition linking client problems to concrete benefits. Can compare short-term costs and long-term savings for a technical project. Can reassure a client about reliability and deadlines using conditional sentences and modal verbs. ✨ Key language This upgrade will

Pitching a Product/Service: Simulator Upgrade CEFR: B2 Read/Listen first ⚡ Learning goals Can present a clear, structured pitch for a technical service upgrade. Can explain benefits using past results and present perfect forms. Can respond to reliability and budget concerns and agree next steps. ✨ Key language We have already tested this with other clients.