B2

Handling Objections on a Sales Call CEFR: B2 Read/Listen first ⚡ Learning goals Can ask qualifying questions to check if a prospect is the decision maker. Can respond to an objection by explaining a feature and offering a next step. Can negotiate invoice and discount terms politely and confirm follow-up actions. ✨ Key language Could […]

An Eventful Weekend, Then Back to Business CEFR: B2 Read/Listen first ⚡ Learning goals Can summarise an eventful weekend and transition smoothly into work topics. Can compare traditions respectfully while asking follow‑up questions. Can discuss changes to a schedule and propose next steps and suggestions. ✨ Key language It was an eventful weekend, so… “It

Secret Santa Rules & Diplomatic Rebuttals at Work CEFR: B2 Read/Listen first ⚡ Learning goals Can explain and justify office rules (budget, receipts) without sounding judgmental. Can disagree politely and defend a choice using softening phrases in a rebuttal. Can write a short confirmation message on behalf of a manager and set clear expectations. ✨

Recognising Effort in a Follow‑Up Email CEFR: B2 Read/Listen first ⚡ Learning goals Can write a short follow‑up email that acknowledges specific effort without sounding vague. Can describe workload pressure and propose a practical adjustment to priorities. Can ask for a quick review of wording to ensure a message sounds sincere. ✨ Key language I

Conference Rush: Finding Your Badge Before the Pitch CEFR: B2 Read/Listen first ⚡ Learning goals Can describe a conference problem and explain what happened step by step. Can ask for help politely and clarify whether something has happened before. Can prioritise tasks and explain what you would do with more time. ✨ Key language in

Handling Workplace Tensions on the Factory Floor CEFR: B2 Read/Listen first ⚡ Learning goals Can describe a workplace conflict and explain what caused it using clear timelines. Can negotiate practical solutions and set ground rules to prevent future disruption. Can write a concise message that summarises decisions and next steps for a team. ✨ Key

Handling a Flight Disruption Professionally CEFR: B2 Read/Listen first ⚡ Learning goals Can explain a flight delay clearly and ask what the airline will do next. Can request written confirmation and describe what evidence to keep for a claim. Can plan alternatives politely (rebooking, hotel, compensation) under a time constraint. ✨ Key language Could you

Cutting Food Waste at Work: Expiration Dates & Smart Buying CEFR: B2 Read/Listen first ⚡ Learning goals Can explain why an item is kept or thrown away, using evidence from labels and storage conditions. Can give practical advice to reduce waste and plan workplace purchases. Can compare package size and price to spot shrinkflation and

Turning Setbacks into Better Decisions CEFR: B2 Read/Listen first ⚡ Learning goals Can describe a project setback and explain what happened during testing. Can summarise recent progress and actions taken to fix an issue. Can propose next steps, negotiate priorities, and set realistic expectations. ✨ Key language flag a setback “We flagged a setback early.”

Comparing Flavours and Personal Taste CEFR: B2 Read/Listen first ⚡ Learning goals Can explain why a snack is appealing and describe the crunch and flavour. Can compare snack choices and justify a personal preference politely. Can suggest trying an alternative and agree next steps in a short chat. ✨ Key language You can’t beat the