B1

Talking about your strengths and weaknesses CEFR: B1 Read/Listen first ⚡ Learning goals I can describe my main strengths and weaknesses in English. I can talk about past experiences that show my strengths. I can explain how I am working on my weak points. ✨ Key language One of my strengths is… “One of my […]

Managing Misunderstandings CEFR: B1 Read/Listen first ⚡ Learning goals Can notice and repair misunderstandings politely during an online lesson. Can explain past events using past simple and present perfect more accurately. Can stay calm during technical problems and keep the conversation going. ✨ Key language Could you clarify what you mean by…? “Could you clarify

Supply Chain & Logistics Basics CEFR: B1 Read/Listen first ⚡ Learning goals Describe the basic steps of a simple supply chain. Explain delivery delays using past and present perfect tenses. Talk about future logistics plans and obligations at work. ✨ Key language lead time “We need to reduce the total lead time.” shipment “The shipment

Customer Support Solutions CEFR: B2 Read/Listen first ⚡ Learning goals Can apologise clearly and sincerely when a service fails. Can describe what has already happened and why the customer is frustrated. Can offer clear options to recover the situation and reassure the customer. ✨ Key language I completely understand how frustrating this must be. “I

Apologizing & Offering Solutions CEFR: B1 Read/Listen first ⚡ Learning goals Apologise clearly for technical problems in an online meeting. Explain what happened using past tenses and present perfect. Offer alternative solutions politely with would and could. ✨ Key language I’m so sorry about… “I’m so sorry about this technical problem today.” It has happened

Process Improvement & Lean Methods CEFR: B1 Read/Listen first ⚡ Learning goals Can describe a simple IT support process using clear steps and linking words. Can explain a recurring computer problem and its impact on time and stress. Can suggest small process improvements using checklists and basic lean ideas. ✨ Key language map the process

Supply Chain & Logistics Basics CEFR: B1 Read/Listen first ⚡ Learning goals Describe the basic steps of a simple supply chain. Explain delivery delays using past and present perfect tenses. Talk about future logistics plans and obligations at work. ✨ Key language lead time “We need to reduce the total lead time.” shipment “The shipment

Incident & Issue Reporting: IT Problems CEFR: B1 Read/Listen first ⚡ Learning goals Can describe an IT incident using clear past tenses and key details. Can report technical issues using incident-reporting vocabulary. Can request help and next actions politely when a problem continues. ✨ Key language open a ticket “I opened a ticket on the

Managing Projects: Explaining Delays CEFR: B1 Read/Listen first ⚡ Learning goals Can describe project status, deadlines and risks in a short update. Can explain delays and next steps to project stakeholders. Can use past tenses and infinitive / -ing patterns to talk about project tasks. ✨ Key language review our main project “We need to

Workplace Safety Procedures: Reporting Incidents CEFR: B1 Read/Listen first ⚡ Learning goals I can describe a minor workplace accident using past tenses. I can explain basic safety procedures in a warehouse or factory. I can use obligation language (must / have to) to talk about safety rules. ✨ Key language There was a minor accident