B1

Customer Support Solutions CEFR: B2 Read/Listen first ⚡ Learning goals Can apologise clearly and sincerely when a service fails. Can describe what has already happened and why the customer is frustrated. Can offer clear options to recover the situation and reassure the customer. ✨ Key language I completely understand how frustrating this must be. “I […]

Apologizing & Offering Solutions CEFR: B1 Read/Listen first ⚡ Learning goals Apologise clearly for technical problems in an online meeting. Explain what happened using past tenses and present perfect. Offer alternative solutions politely with would and could. ✨ Key language I’m so sorry about… “I’m so sorry about this technical problem today.” It has happened

Supply Chain & Logistics Basics CEFR: B1 Read/Listen first ⚡ Learning goals Describe the basic steps of a simple supply chain. Explain delivery delays using past and present perfect tenses. Talk about future logistics plans and obligations at work. ✨ Key language lead time “We need to reduce the total lead time.” shipment “The shipment

Tools & Equipment Instructions at Work CEFR: B1 Read/Listen first ⚡ Learning goals Can follow and give clear step-by-step instructions for using basic computer tools at work. Can describe a technical problem with a laptop or program in simple, accurate English. Can explain what colleagues must do before using company tools like a VPN or

Incident & Issue Reporting: IT Problems CEFR: B1 Read/Listen first ⚡ Learning goals Can describe an IT incident using clear past tenses and key details. Can report technical issues using incident-reporting vocabulary. Can request help and next actions politely when a problem continues. ✨ Key language open a ticket “I opened a ticket on the

Managing Projects: Explaining Delays CEFR: B1 Read/Listen first ⚡ Learning goals Can describe project status, deadlines and risks in a short update. Can explain delays and next steps to project stakeholders. Can use past tenses and infinitive / -ing patterns to talk about project tasks. ✨ Key language review our main project “We need to

Workplace Safety Procedures: Reporting Incidents CEFR: B1 Read/Listen first ⚡ Learning goals I can describe a minor workplace accident using past tenses. I can explain basic safety procedures in a warehouse or factory. I can use obligation language (must / have to) to talk about safety rules. ✨ Key language There was a minor accident

Reporting Progress & KPIs in Training CEFR: B1 Read/Listen first ⚡ Learning goals Report training progress using numbers and simple KPIs. Explain reasons for missed sessions and their impact on results. Discuss future actions to improve performance and reach targets. ✨ Key language We have completed X out of Y sessions. “We have completed 18

Planning & Scheduling Your Week CEFR: B1 Read/Listen first ⚡ Learning goals Describe and review a busy weekly schedule using past and future forms. Explain why certain appointments must be kept or rescheduled. Talk about balancing work, study, and family time. ✨ Key language fit something into your schedule “I had to fit hospital visits

Giving Opinions & Preferences with Friends CEFR: B1 Read/Listen first ⚡ Learning goals Can give opinions about films, travel and apps with simple reasons. Can compare preferences using expressions like “prefer” and “would rather”. Can respond politely when friends have different plans or priorities. ✨ Key language I would rather + verb “I would rather