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Quality Control & Safety Requirements CEFR: B2 Read/Listen first ⚡ Learning goals Can explain key steps in quality control and safety testing for technical equipment. Can describe non-conformities and risks using past and conditional forms. Can outline safety requirements and future test actions agreed with a customer. ✨ Key language follow the safety requirements “We […]

Explaining Technical Failures with New Equipment CEFR: B2 Read/Listen first ⚡ Learning goals Can explain a technical failure clearly to a non-technical client. Can describe past tests and current actions using past and present perfect forms. Can outline possible consequences and next steps using conditional sentences. ✨ Key language We discovered that… “We discovered that

Writing Clear Customer Support Messages CEFR: B2 Read/Listen first ⚡ Learning goals Can write a short support email that clearly explains a delivery problem. Can organise a message into logical steps so the customer can follow the solution. Can use polite, empathetic language to keep a frustrated customer calm. ✨ Key language We have already

Presenting a Clear Value Proposition CEFR: B2 Read/Listen first ⚡ Learning goals Can present a clear value proposition linking client problems to concrete benefits. Can compare short-term costs and long-term savings for a technical project. Can reassure a client about reliability and deadlines using conditional sentences and modal verbs. ✨ Key language This upgrade will

Pitching a Product/Service: Simulator Upgrade CEFR: B2 Read/Listen first ⚡ Learning goals Can present a clear, structured pitch for a technical service upgrade. Can explain benefits using past results and present perfect forms. Can respond to reliability and budget concerns and agree next steps. ✨ Key language We have already tested this with other clients.

Remote Work Best Practices CEFR: B1 Read/Listen first ⚡ Learning goals Understand a short text about common remote work routines and challenges. Recognise useful expressions for giving advice about online meetings and focus time. Talk about past changes and future plans in a remote team. ✨ Key language work from home most days “I work

Reporting an Issue or Incident at Work CEFR: B2 Read/Listen first ⚡ Learning goals Can report a technical incident clearly using past and present perfect tenses. Can explain causes, consequences and risks when something fails at work. Can outline next steps and recommendations after an incident at work. ✨ Key language We have just repeated

Cross-Cultural Communication at Work CEFR: B2 Read/Listen first ⚡ Learning goals Can describe a cross-cultural work meeting and explain a small misunderstanding. Can distinguish sensible/sensitive and fun/funny when talking about work. Can react politely when colleagues correct language or cultural mistakes. ✨ Key language a common false friend “Sensible is a common false friend for

Negotiating Deadlines & Priorities for a Technical Project CEFR: B2 Read/Listen first ⚡ Learning goals Can explain an unexpected technical problem and its impact on a project deadline. Can negotiate a small extension while protecting the client’s budget and priorities. Can suggest a new order of priorities using appropriate modal verbs and future forms. ✨

Dealing with Last-Minute Cancellations CEFR: B1 Read/Listen first ⚡ Learning goals Can understand and discuss a short story about a last-minute lesson cancellation. Can explain company cancellation policies and consequences in simple, polite English. Can reschedule an appointment and negotiate solutions if someone cancels at short notice. ✨ Key language cancel at the last minute