Solving a delivery issue and using a parcel locker code
CEFR: B1
Read/Listen first
I phoned customer support about a delayed parcel because the tracking page froze at step three of five. The agent verified my order number, eighty-three forty-two, and checked the latest scan at nineteen thirty-two last night. She offered two options: upgrade to next‑day delivery for four euros, or wait until Friday between ten and thirteen. I preferred a morning window on Thursday, so she suggested pickup at locker number one‑oh‑nine near exit two. She emailed a six‑digit code and reminded me the locker holds items for forty‑eight hours. Before hanging up, I confirmed the price remained the same, zero extra fees unless I changed the address after twenty-four hours. Clear steps, specific times, and simple numbers turned a problem into a plan. She also noted that if the parcel arrived early, an automated text would propose a new slot. To avoid another delay, I updated the delivery notes: building code B12, fourth floor, ring twice. Finally, I set a reminder for nine fifty to leave on time for the locker.⚡ Learning goals
- State order and locker numbers clearly on the phone.
- Choose a delivery time window and confirm options.
- Use numbers in codes without confusion.
✨ Key language
- My order number is eighty‑three forty‑two. “My order number is eighty‑three forty‑two.”
- Pickup at locker one‑oh‑nine. “Pickup at locker one‑oh‑nine.”
- Could you confirm the time window? “Could you confirm the time window?”
⚙️ Rules & Grammar — 4 Structures
1️⃣ Numbers in codes
Rule: Group digits or say pairs to reduce errors.Examples: Code six digits: nine two three seven four one.; Locker one‑oh‑nine.; Order eighty‑three forty‑two.
Common pitfall + fix: Reading each digit too fast — Pause between groups or pairs.
Choose the best example of numbers in codes.
Tip: Focus on meaning and the closest match.
Fill with the best answer: _____ one‑oh‑nine.
Tip: Read the whole sentence.
2️⃣ Future options with can/could
Rule: Use can/could to propose choices politely.Examples: We can upgrade to next‑day.; You could pick it up tomorrow.; We can reschedule.
Common pitfall + fix: Using will as an order — Prefer can/could for options.
Choose the best example of future options with can/could.
Tip: Focus on meaning and the closest match.
Fill with the best answer: _____ could pick it up tomorrow.
Tip: Read the whole sentence.
3️⃣ Time windows with between
Rule: Use between X and Y to state delivery ranges.Examples: Delivery between ten and thirteen.; Call between nine and five.; Arrive between two and four.
Common pitfall + fix: Missing ‘between’ — Say ‘between’ and use two times.
Choose the best example of time windows with between.
Tip: Focus on meaning and the closest match.
Fill with the best answer: _____ between nine and five.
Tip: Read the whole sentence.
4️⃣ Clarifying with confirm/check
Rule: Use confirm/check to verify details.Examples: Can I confirm the address?; Let me check the latest scan.; Please confirm the fee.
Common pitfall + fix: Skipping confirmation — Always repeat numbers back.
Choose the best example of clarifying with confirm/check.
Tip: Focus on meaning and the closest match.
Fill with the best answer: _____ me check the latest scan.
Tip: Read the whole sentence.
✍️ Vocabulary
tracking
Meaning: online record of a parcel’s routeSynonyms: trace, status
Chunk/Idiom: check the tracking
Example: check the tracking.
Morphology: noun/verb
Self-practice: Refresh the page.
window
Meaning: time range for deliverySynonyms: slot, interval
Chunk/Idiom: a two‑hour window
Example: a two‑hour window.
Morphology: noun
Self-practice: Use ‘between’.
locker
Meaning: secure box for pickupSynonyms: parcel box, cabinet
Chunk/Idiom: parcel locker code
Example: parcel locker code.
Morphology: noun
Self-practice: Enter the code slowly.
upgrade
Meaning: improve to a better optionSynonyms: improve, raise
Chunk/Idiom: upgrade to next‑day
Example: upgrade to next‑day.
Morphology: verb/noun
Self-practice: May include a fee.
scan
Meaning: recorded step in a journeySynonyms: entry, log
Chunk/Idiom: latest scan at 19:32
Example: latest scan at 19:32.
Morphology: noun/verb
Self-practice: Shows progress.
notes
Meaning: instructions for deliverySynonyms: directions, remarks
Chunk/Idiom: update delivery notes
Example: update delivery notes.
Morphology: noun
Self-practice: Be short and clear.
☁️ Examples (+ audio)
The latest scan was at nineteen thirty‑two.
Pickup at locker one‑oh‑nine.
Delivery is between ten and thirteen.
Could you confirm the fee?
✏️ Exercises
Grammar
How do you state a delivery window?
Tip: Use ‘between X and Y’.
Which is most polite for options?
Tip: Use can/could to offer choices.
Fill with the best answer:
My order number is eighty‑three ___‑two.Tip: Group digits into pairs if helpful.
Fill with the best answer:
Pickup at locker ___‑oh‑nine.Tip: Say each part clearly.
Vocabulary & Comprehension
Which word means a secure pickup box?
Tip: A parcel locker stores packages.
What is an online movement record?
Tip: Tracking shows route steps.
Fill with the best answer:
The latest ___ was at 19:32.Tip: A scan records an event.
Fill with the best answer:
Choose a delivery ___ that suits you.Tip: Window = time range.
✅ Guided practice
Mini-dialogue:
A: Could you check order eighty‑three forty‑two?B: Yes. The latest scan was last night at nineteen thirty‑two.
B: We can offer a locker at exit two, number one‑oh‑nine.
Why this matters:
Clear numbers avoid failed deliveries. Polite options keep customers calm. Time windows help you plan your day.Verb & Adjective Pack:
confirm — “Can I confirm the locker code?”reschedule — “We could reschedule for tomorrow.”
collect — “Collect it within forty‑eight hours.”
Try & compare:
Fill with the best answer: Delivery is ___ ten and thirteen.
Tip: Use ‘between’ with two times.
Self-correction: Fix the sentence: You will pick it up tomorrow.
Tip: Offer options with could.
Practice aloud: Listen, repeat, then type the sentence.
Please read the six‑digit code slowly.
Tip: Group digits or repeat them.