Using Titles (Mr/Ms/Mrs) at Work
CEFR: A1
Read/Listen first
Good morning. Hello, I’m Mr. Lee. Welcome to River Bank. Are you Ms. Clark? Nice to meet you. Please take a seat. I am from the customer team. He is Mr. Young, my manager. She is Mrs. Hill, the director. We are happy to help you today. Do you need water or coffee? The office is on the first floor.⚡ Learning goals
- Use titles Mr/Ms/Mrs with surnames
- Identify roles with he is / she is
- Make a polite welcome in a workplace
✨ Key language
- Mr/Ms/Mrs + surname “This is Ms Clark”
- He is / She is + job “She is the director”
- Welcome to + company “Welcome to River Bank”
⚙️ Rules & Grammar — 4 Structures
1️⃣ Mr/Ms/Mrs + surname
Rule: Use a title with a family name.Examples: Mr Lee; Ms Clark; Mrs Hill
Common pitfall + fix: Using title with first name — Use it with the surname.
Choose the correct title use.
Tip: Use surname after the title.
Fill with the best answer: Welcome, ___ Clark.
Tip: Use Ms for a woman.
2️⃣ He is / She is + job
Rule: Use He is or She is to say a job.Examples: He is the manager; She is the director; He is the driver
Common pitfall + fix: He are — Always use is.
Complete: ___ is the manager.
Tip: Manager is a man here.
Fill with the best answer: ___ is the director.
Tip: Use She for a woman.
3️⃣ I am from + team/company
Rule: Use I am from to tell your team.Examples: I am from the customer team; I am from IT; I’m from Sales
Common pitfall + fix: I from IT — Add am after I.
Choose the correct form.
Tip: I + am + from.
Fill with the best answer: I ___ from the customer team.
Tip: Use am after I.
4️⃣ Please + verb
Rule: Use Please to make a polite request.Examples: Please take a seat; Please wait here; Please come in
Common pitfall + fix: Missing Please — Add Please for polite tone.
Make it polite: ___ sit here.
Tip: Start with Please.
Fill with the best answer: ___ take a seat.
Tip: Use Please + verb.
✍️ Vocabulary
Mr
Meaning: title for a manSynonyms: mister, title
Chunk/Idiom: Mr + surname
Example: Mr Lee is here.
Morphology: noun/title
Self-practice: Write three titles with surnames
Ms
Meaning: title for a womanSynonyms: miss, title
Chunk/Idiom: Ms + surname
Example: Ms Clark is new.
Morphology: noun/title
Self-practice: Say Ms + a surname
Mrs
Meaning: title for a married womanSynonyms: title, honorific
Chunk/Idiom: Mrs + surname
Example: Mrs Hill is here.
Morphology: noun/title
Self-practice: Practice Mrs + surname
manager
Meaning: person who leads a teamSynonyms: head, supervisor
Chunk/Idiom: the manager
Example: He is the manager.
Morphology: noun
Self-practice: Name a manager you know
director
Meaning: person who leads a departmentSynonyms: chief, head
Chunk/Idiom: the director
Example: She is the director.
Morphology: noun
Self-practice: Use director in a sentence
welcome
Meaning: friendly word to greet someoneSynonyms: greet, receive
Chunk/Idiom: Welcome to + place
Example: Welcome to River Bank.
Morphology: verb/adjective
Self-practice: Say Welcome to + place
☁️ Examples (+ audio)
Welcome to River Bank.
This is Ms Clark from Sales.
He is the manager here.
Please take a seat.
✏️ Exercises
Grammar
Choose the correct title use.
Tip: Use titles with surnames.
Make a polite request.
Tip: Add Please.
Fill with the best answer:
___ take a seat.Tip: Use Please + verb.
Fill with the best answer:
I ___ from the customer team.Tip: After I, use am.
Vocabulary & Comprehension
Which word is a title?
Tip: Titles go before surnames.
Who is the head of a team?
Tip: A job, not an object.
Fill with the best answer:
She is the _______.Tip: Job word.
Fill with the best answer:
Welcome to ______ Bank.Tip: Company name part.
✅ Guided practice
Mini-dialogue:
A: Good morning. I’m Mr. Lee. Welcome to River Bank.B: Nice to meet you, Ms Clark.
A: Please take a seat. She is Mrs. Hill, our director.
Why this matters:
Using titles shows respect. It helps in first meetings and formal places.Verb & Adjective Pack:
welcome — Welcome to our bank.help — We help new clients.
meet — Nice to meet you.
Try & compare:
Fill with the best answer: ______ to River Bank.
Tip: Start with Welcome to.
Self-correction: Fix the sentence: Please to take a seat.
Tip: Please + base verb.
Practice aloud: Listen, repeat, then type the sentence.
This is Ms Clark.
Tip: Title + surname.