Introducing a client at reception
CEFR: A1
Read/Listen first
At the office reception, I greet our visitor and my teammate. I smile and say, “This is Mr Lee.” He is our new client. He works at a software company. My teammate says, “Nice to meet you.” Mr Lee replies, “Please, call me Ken.” I repeat: “Ken, this is my colleague.” We shake hands and check the time for our meeting. We all speak slowly and clearly so everyone understands each name and role.⚡ Learning goals
- Introduce a person with “This is …”.
- Say where someone works using “works at …”.
- Use polite phrases: “Nice to meet you”, “Please, call me …”.
✨ Key language
- This is … “This is our client.”
- He/She works at … “She works at City Express.”
- Please, call me … “Please, call me Ana.”
⚙️ Rules & Grammar — 4 Structures
1️⃣ This is + name/role
Rule: Use “This is” to introduce a person.Examples: This is my colleague.; This is Mr Lee.; This is our receptionist.
Common pitfall + fix: Forgetting “is/works” — Add the correct verb.
Which sentence introduces a person?
Tip: Start with “This is” to present someone.
Fill with the best answer: _____ my manager.
Tip: Use “This is” + person.
2️⃣ He/She works at + company/department
Rule: Use “works at” to say the place of work.Examples: He works at a bank.; She works at City Express.; She works at the design team.
Common pitfall + fix: Forgetting “is/works” — Add the correct verb.
Which option is correct?
Tip: Use “works at” with he/she.
Fill with the best answer: She _____ at the design team.
Tip: “She works at + place”.
3️⃣ Nice to meet you
Rule: Use this polite phrase when you meet a person for the first time.Examples: Nice to meet you.; Nice to meet you, Sam.; Nice to meet you today.
Common pitfall + fix: Forgetting “is/works” — Add the correct verb.
When do we say it?
Tip: Say it at the first meeting.
Fill with the best answer: Nice to _____ you.
Tip: Say “Nice to meet you.”
4️⃣ Please, call me + first name
Rule: Use this to ask people to use your first name.Examples: Please, call me Ken.; Please, call me Ana.; Please, call me Max.
Common pitfall + fix: Forgetting “is/works” — Add the correct verb.
Which phrase is polite?
Tip: Add “Please” for polite requests.
Fill with the best answer: Please, _____ me Ana.
Tip: Use “call me + name”.
✍️ Vocabulary
reception
Meaning: at reception.Synonyms: front desk, lobby, entrance.
Chunk/Idiom: at reception.
Example: Please wait at reception.
Morphology: noun.
Self-practice: Say: I am at reception.
client
Meaning: new client.Synonyms: customer, buyer, patron.
Chunk/Idiom: new client.
Example: We have a new client today.
Morphology: noun.
Self-practice: Say: He is a client.
colleague
Meaning: my colleague.Synonyms: coworker, teammate, associate.
Chunk/Idiom: my colleague.
Example: This is my colleague from support.
Morphology: noun.
Self-practice: Say: This is my colleague.
company
Meaning: software company.Synonyms: business, firm, organization.
Chunk/Idiom: software company.
Example: He works at a software company.
Morphology: noun.
Self-practice: Say: I work at a company.
meeting
Meaning: meeting time.Synonyms: appointment, session, talk.
Chunk/Idiom: meeting time.
Example: Our meeting starts at ten.
Morphology: noun.
Self-practice: Say: The meeting is at ten.
handshake
Meaning: a firm handshake.Synonyms: shake, greeting, welcome.
Chunk/Idiom: a firm handshake.
Example: We start with a short handshake.
Morphology: noun.
Self-practice: Do: Practice a handshake.
☁️ Examples (+ audio)
This is my colleague. Please, call me Sam.
He works at City Express. Nice to meet you.
This is our manager. She works at the design team.
Please, call me Ana. This is our meeting room.
✏️ Exercises
Grammar
Which sentence is correct?
Tip: Start with “This is”.
Choose the correct option.
Tip: Use “works at”.
Fill with the best answer:
_____, call me MaxTip: Begin with “Please”.
Fill with the best answer:
_____ to meet youTip: Use the polite phrase.
Vocabulary & Comprehension
Where do visitors first wait?
Tip: Think of the front desk.
Who buys services from a company?
Tip: A paying customer.
Fill with the best answer:
We start with a short _____Tip: A polite greeting with hands.
Fill with the best answer:
He works at a _____Tip: A place of work.
✅ Guided practice
Mini-dialogue:
A: This is my colleague. Nice to meet you.B: Please, call me Sam.
A: Sam, this is our manager.
Why this matters:
Clear introductions help people learn names. Polite phrases build trust. Short sentences reduce stress.Verb & Adjective Pack:
greet — “We greet the client.”introduce — “I introduce our guest.”
polite — “Use polite words.”
simple — “Keep language simple.”
Try & compare:
Fill with the best answer: This is our ____________
Tip: Use a job word.
Self-correction: Fix the sentence: She work at a bank
Tip: Add the correct verb form.
Practice aloud: Listen, repeat, then type the sentence.
nice to meet you
Tip: Keep it short and polite.