Spell Your Name on the Phone
CEFR: A1
Read/Listen first
I call a service desk. The room is loud. I say, “My name is Ana.” The agent says, “I’m sorry. Can you repeat, please?” I speak slow. I say, “It’s Ana. A as an apple, N as a nest, A as an apple.” The agent says, “Thank you. Can I have your email?” I say, “Yes. ana at mail dot com.” We confirm the name and email.⚡ Learning goals
- I can spell my name on the phone.
- I can ask a person to repeat.
- I can confirm a simple email.
✨ Key language
- Can you repeat, please? “Sorry, the line is loud.”
- It’s Ana. A–N–A. “I spell my name clearly.”
- What is your email? “We confirm simple contact info.”
⚙️ Rules & Grammar — 4 Structures
1️⃣ Be: I am / You are
Rule: Use am/is/are to give or ask basic information.Examples: I am Ana; You are the agent; My name is Ana
Common pitfall + fix: Saying “I be Ana” — Say “I am Ana”.
Choose the correct sentence.
Tip: Use am/is/are with be.
Fill with the best answer: My name ___ Ana.
Tip: Use is with “name”.
2️⃣ Can for polite requests
Rule: Use can to ask someone politely to do something.Examples: Can you repeat, please?; Can I have your email?; Can you spell it?
Common pitfall + fix: Using ‘could’ at A1 — Use ‘can’ for simple requests.
Which is a polite request?
Tip: Can + you + verb is polite.
Fill with the best answer: ___ I have your email?
Tip: Use Can for simple polite requests.
3️⃣ Imperatives: Repeat / Spell
Rule: Use the base verb to give a simple instruction.Examples: Repeat your name; Spell it slowly; Write the email
Common pitfall + fix: Adding subject ‘you’ before the verb — Start with the verb.
Choose the imperative.
Tip: Imperative starts with the verb.
Fill with the best answer: ___ the email slowly.
Tip: Use base verb for imperative.
4️⃣ A/An with nouns
Rule: Use a before consonant sound and an before vowel sound.Examples: a desk; an email; an apple
Common pitfall + fix: Saying a apple — Use an before vowel sound.
Select the correct phrase.
Tip: Use an before vowel sound.
Fill with the best answer: It is ___ email address.
Tip: Email starts with a vowel sound.
✍️ Vocabulary
name
Meaning: what people call youSynonyms: first name, last name
Chunk/Idiom: My name is Ana.
Example: My name is Ana.
Morphology: noun; plural names
Self-practice: Write and say your name.
spell
Meaning: say letters in orderSynonyms: letter, read
Chunk/Idiom: Spell your name, please.
Example: Spell your name slowly.
Morphology: verb; spells, spelling, spelled
Self-practice: Spell your first name.
phone
Meaning: device to call peopleSynonyms: mobile, telephone
Chunk/Idiom: I am on the phone.
Example: I call the desk by phone.
Morphology: noun; plural phones
Self-practice: Say: I am on the phone.
repeat
Meaning: say againSynonyms: say again, echo
Chunk/Idiom: Can you repeat, please?
Example: Repeat the email, please.
Morphology: verb; repeats, repeating, repeated
Self-practice: Ask a friend to repeat.
letter
Meaning: A, B, C … a symbolSynonyms: character, sign
Chunk/Idiom: A as an apple.
Example: The first letter is A.
Morphology: noun; plural letters
Self-practice: Write three letters.
Synonyms: address, mail
Chunk/Idiom: What is your email?
Example: My email is ana@mail.com.
Morphology: noun; plural emails
Self-practice: Say your email slowly.
☁️ Examples (+ audio)
Can you repeat, please?
It’s Ana. A as an apple.
Can I have your email?
Spell it slowly, please.
✏️ Exercises
Grammar
Which sentence is correct?
Tip: Use is with name.
Choose the best request on the phone.
Tip: Use Can you … please?
Fill with the best answer:
It is ___ email address.Tip: Use an before a vowel sound.
Fill with the best answer:
___ you spell your name?Tip: Use Can for a polite request.
Vocabulary & Comprehension
What does Ana give first?
Tip: She says her name first.
What does the agent ask for?
Tip: The agent asks for an email.
Fill with the best answer:
It’s Ana. A–N–A. She ___ her name.Tip: Use spells for he/she/it.
Fill with the best answer:
The line is loud. Please ___ slowly.Tip: Use base verb for imperative.
✅ Guided practice
Mini-dialogue:
A: Hi. My name is Ana.B: I’m sorry. Can you repeat, please?
A: It’s Ana. A–N–A.
Why this matters:
Spelling stops mistakes. It helps in loud places. It makes names clear.Verb & Adjective Pack:
spell — Spell your name slowly.repeat — Repeat the email, please.
confirm — Confirm the name and email.
Try & compare:
Fill with the best answer: It is ___ email address.
Tip: Use an before vowel sounds.
Self-correction: Fix the sentence: I be Ana.
Tip: Use am with I.
Practice aloud: Listen, repeat, then type the sentence.
Can you repeat, please?
Tip: Say please for polite tone.